We maintain a straightforward policy for returns and exchanges at Crown Queen:
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Defective items purchased online can be returned, provided they are in the same condition, i.e., new and unstitched.
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Products can be exchanged or returned within 7 days from the date of receipt.
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To initiate a return, customers must provide the online order ID and describe the nature of the defect.
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We aim to resolve the matter promptly by replacing missing or defective items, facilitating an exchange, or issuing a full refund.
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Customers are responsible for any mailing or shipping charges associated with the return of defective items.
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Please note that we will only process returns or exchanges for defective suits and not for other reasons.